Emotional intelligence is applicable in business-to-business organizations, including industrial and high-tech markets where products are more complex. You can develop emotional intelligence in areas of sales, marketing, and customer service by following the "Emotional Roadmap" as outlined by Charles J. Wolfe in his interview with the Center for Strategic Relations.
In news release "Can Emotional Intelligence Improve Sales and Marketing Management?" you'll discover the 4 steps in Charles' emotional roadmap as they apply to growing your business. The basis of developing emotional intelligence is connecting with buyer, understanding what motivates them, and working within the context of their defined interests.
Listen to Charles J. Wolfe's interview in "Developing Emotional Intelligence In Business With Three Steps" or read the complete news release at "Can Emotional Intelligence Improve Sales and Marketing Management?" Charles J. Wolfe provides leadership development, executive coaching, and related services for Fortune 100 firms around the United States.